eGlobalsoft, Protrack Product Suites include the Change Control Management (CCM) and Change Control & Configuration Management (CCCM) for Software and Vendor Patches through out the Development Life Cycle.

The Change Control Management suites, manages the collaboration of Enterprise software or patches from the vendor through all phases of the development life cycle across platforms.

While the Configuration Management module, moves and executes Enterprise software or patches from each environment in the development life cycle across platforms.

The CCCM suite is an end-to-end application. It includes and fully integrates collaboration, code movement and code execution.

Protrack Product Suites

· Software Change Control Management (Software CCM)

· Oracle Patch Change Control Management (Oracle CCM)

· Sybase Patch Change Control Management (Sybase CCM)

· Microsoft SQL Server Patch Change Control Management (Microsoft SQL Server CCM)

· Trizetto Patch Change Control Management (Trizetto CCM)

· Healthlines Systems Patch Change Control Management (Healthlines Systems CCM)

· Software Change Control & Configuration Management (Software CCCM)

· Oracle Patch Change Control & Configuration Management (Oracle CCCM)

· Sybase Patch Change Control & Configuration Management (Sybase CCCM)

· Microsoft SQL Server Patch Change Control & Configuration Management (Microsoft SQL Server CCCM)

· Trizetto Patch Change Control & Configuration Management (Trizetto CCCM)

· Healthlines Systems Patch Change Control & Configuration Management (Healthlines Systems CCCM)

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Backgound

Managing Enterprise software application development or Vendor patches can be very daunting and tedious task more so because, if not well managed, could pose problems to the system such as;

· Introduce new bugs to Enterprise systems

· Cause production downtime

· Increase maintenance cost

· Reduce business continuity

· In adverse situations, IT staff may probably not know what is wrong after software or patch is installated and, issue may still exist even after a role back from production.

To alleviate these issues, eGlobalsoft has developed Protrack that can be used to manage the change and configuration management of application development software or vendor patches through out the delivery life cycle.

Overview

Protrack consist of software modules designed to manage the software application development life cycle. The main features of Protrack includes: 

·   Track a request from initiation to completion.

·  Customized fields to suit users specifications.

·  Web based hence, can be accessed from anywhere.

·  Reporting capabilities.

·   Audit trial to track record usage.

·   Email Notification.

·   Customizable Workflow.

·  Track multiple issues or projects using Workflow module.

·   Built in Security on all modules.

·   Code Promotion to any environment.

·   Code Migration across platforms and environments.

·    Powerful Script Engine, to Execute code.

 How it works

Protrack is a fully integrated Information Technology change management control software comprising of, a centralized database and a web interface which includes but not limited to the following modules; Change request, Migration request, Workflow, Project, Collaboration, Code Movement, Document tracking, Code execution and Status notification and database schema snap shot. Various reporting capabilities are also included in Protrack.

Protrack is installed on a server and is accessed by users via the network. A change request is entered by a user in the change request module. Based on the predefined setting of the default workflow, the workflow engine will route the request to the appropriate personnel for action. The collaboration module will also send out emails to every one that is involved with this request. If it is determined that, code needs to be developed on an opened request, then a project will be created in Protrack and the actions and escalation hierarchy will be defined by the workflow engine to completion.  Protrack also moves and executes the developed code across platforms and environments.  All correspondences, reports and documentations on each request are also stored within Protrack thereby, retaining history.